FAQ
Orders
Is there a minimum order value?
No, in my-brand.shop you are not bound to a minimum order value.
Where can I see what I have ordered?
You can find an overview of your orders in your user account under My Account - Orders.
Who can I contact if I have questions about my order?
Our service hotline is available Monday - Friday from 10:00h - 16:00h CET at the following number: +49-89-21028725. Outside of these times, you are welcome to contact us using the contact form .
How can I cancel my order?
Please use our cancellation template to cancel your order and send it to us using the contact form.
Payment
What payment options are there?
The my-brand.shop offers you the following payment options:
• Credit or debit card
• PayPal
• Giropay
• Purchase on account (PayPal)
• Buy Now - Pay later (PayPal)
• SEPA Direct Debit
• Sofort
• Bancontact
• BLIK
• eps
• iDEAL
• MyBank
• Przelewy24
• Trustly
Shipping
How much are the shipping costs?
We always deliver free of charge!
How long does delivery of my order take?
The delivery time of your order within Germany is approx. 1-3 working days. In other European countries the transit time is approx. 2-5 working days.
Can I track my order?
As soon as we have shipped your order, you will receive a shipping confirmation from us. From this point on, you can view the shipment tracking for each package in your shipment in your user account under My Account - Orders.
How can I specify a different delivery address?
To have your order delivered to a different address, simply select the appropriate option during the ordering process and enter the desired delivery address.
Can I have my order delivered to a DHL Packstation (in Germany)?
Yes, delivery to a DHL Packstation is possible. Simply enter the delivery address as follows:
First name Last Name
Street and number: Packstation XXX (packing station number)
Address supplement 1: Your post number
City: postal code and city of the Packstation
Returns & Right of Withdrawal
I don't like my order, how can I return it?
To return your order, please send the items back to our warehouse address:
bizness enabler GmbH
c/o Finitex GmbH & Co. KG
Dr.-Raber-Str. 4
19230 Hagenow
GERMANY
How do I get my money back?
Within a few days after receiving your return, you will receive a refund from us using the original method of payment.
User Account
How can I register?
To create a customer account, click on the My Account icon at the top right and then on "new customer".
What advantages does a customer account in my-brand.shop offer me?
Registering in my-brand.shop offers you the following advantages:
• Fast shopping
• Save your user data and settings
• Insight into your orders including shipment tracking
• Manage your newsletter subscription
I forgot my password, what can I do?
If you have forgotten your password, click on Forgot your password below the login area. We will then send you an email with a link to reset your password.